Simplified banking workflows for 1,000+ users across Europe
MY ROLE
UX/UI Designer
TEAM
Cross-functional, agile team
TIME FRAME
2018 – 2019
The Challange
Financial professionals using MozaIK struggled with fragmented finance data spread across multiple modules – document handling, process automation, CRM. They needed a clearer, integrated view tailored to both novices and power users .
My Approach
Research & Empathy
Mapped user journeys and stakeholder interviews
Discovered confusion around disconnected modules and a steep learning curve
UX-First Dashboard Design
Created a unified dashboard showing accounts, workflows, and automation at a glance
Introduced color-coded charts and categorized modules for instant clarity
Personalization & Goal Tracking
Enabled customizable reports and dashboards
Users set goals (e.g., compliance targets, document processing KPIs), MozaIK tracked progress visually
Iteration & Validation
Tested prototypes with end users – bank employees and finance officers
Improved navigation and reduced complexity through iterative design
Results & Impact
Improved Usability: Clearer UI led to faster onboarding and fewer user errors (quantitative metrics TBD)
Business Agility: Jiway’s team could roll out new modules faster, thanks to scalable design patterns and consistent experience
Global Reach: MozaIK now serves banks in Luxembourg, Switzerland, and beyond
Collaboration
I worked closely with developers and a project manager in an agile setup, where communication and fast iterations were key. As the only designer, I contributed across UX flows, interface logic, and visual consistency – always aligning design decisions with business and technical goals.
Unfortunately, I don’t have a team photo – but I do have one with two of my favorite colleagues – Dragana the software developer (bottom left) and Tijana the software tester (top right).
Reflections
This redesign brought order to complexity, combining clarity, compliance, and confidence in banking workflows. MozaIK now stands as a reliable, scalable fintech tool -proof that thoughtful UX and design systems can support global financial operations with ease.
