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Take me home (country roads to the place i belooooooong)

Mozaik Platform

CLIENT

Jiway S.A.

ROLE

UX & UI Designer

TIMELINE

2018-2019

FOCUS

UX Research · Dashboard & Workflow Design · Design System

CHALLANGE

Banks and financial professionals were managing fragmented tools – document management, business process workflows, CRM, reporting. The lack of integration increased errors, delayed processes, and created steep training curves.

Mozaik app

Context & Challenge

MozaIK is a modular web platform for banks and financial institutions, designed to integrate document management, workflow automation, CRM, and reporting into a single workspace. The platform was powerful but difficult to use – each module felt disconnected, onboarding new users took weeks, and there was no consistent visual language.

My goal was to redesign the experience around clarity, consistency, and scalability – creating one cohesive system that could grow with Jiway’s clients across Europe.

Some of the biggest challenges were:
  • Fragmented navigation between modules caused user confusion.
  • Inconsistent UI patterns led to repeated errors.
  • The interface felt heavy and intimidating to new users.
  • The platform’s growth was limited by the lack of a scalable design system.

Research & Insights

Fragmented Workflows

Switching between modules interrupted users’ focus and slowed completion time.

Complex Onboarding

Onboarding a new staff member required nearly a month of training.

Lack of Visual Cues

Users needed visual cues to recognize which module they were in and how tasks connected.

Design Process

STEP 01

Mapping Complexity

MozaIK contained dozens of features used by different departments – from compliance teams to client managers.

I started by mapping every interaction within the system, identifying overlapping processes and redundant screens.

This revealed where users were losing context and helped define a clear, hierarchical structure for the new navigation model.

STEP 02

Unify navigation & reduce steps

Based on the maps, I proposed a single navigation model and a landing dashboard that surfaces the most-used actions and in-progress items. Labels, groupings, and paths were simplified so users could reach key tasks with fewer clicks.

STEP 03

Systematize the UI

I created a reusable component library (cards, tables, filters, forms, notifications) with consistent typography, spacing, and color roles. This design system aligned teams, sped up delivery, and ensured new modules could plug in without visual drift.

STEP 04

Prototype, review, iterate

I created clickable prototypes to test the new flow and navigation with Jiway’s internal teams. Each round of feedback helped simplify dense screens, improve visual hierarchy, and make key actions easier to find. The process was fast, collaborative, and focused on making the platform feel lighter and more intuitive for everyday users.

Outcome & Impact

–35% Faster Onboarding

A clearer structure and simplified workflows helped new employees get productive sooner – reducing training time from four weeks to under three.

–40% fewer user errors

Consistent UI patterns and improved hierarchy cut repeated mistakes and reduced support tickets in the first six months after launch.

–33% quicker module rollout

The new design system allowed developers to add features faster, shortening release cycles and supporting quicker delivery across partner banks.

1,000+ professionals using MozaIK

Unified navigation and modernized dashboards improved satisfaction and drove platform adoption across multiple European financial institutions.
Mozaik

Learnings & Reflection

Designing for financial software taught me that clarity equals trust. When complex systems are simplified, users make faster, more confident decisions.
If revisiting this project today, I’d focus on adaptive dashboards that tailor complexity to each user’s role and data-driven insights that support decision-making in real time.

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