Bringing clarity into complex financial workflows
MY ROLE
UX/UI Designer
TEAM
Cross-functional, agile team
TIME FRAME
2018 – 2019
MozaIK is a modular software suite developed by Jiway S.A., aimed at streamlining document management, business process automation, and client relationship management for financial institutions. The platform integrates seamlessly with core banking systems, enhancing customer engagement and operational efficiency .β
As the sole UX/UI designer on the project, I collaborated closely with developers and was guided by a project manager. Our goal was to redesign the MozaIK interface to make complex financial processes more intuitive and user-friendly.
The problem
MozaIK was powerful but fragmented – with outdated UI, inconsistent modules, and workflows that slowed teams down.
Manual processes, poor navigation, and limited adoption made it hard for users to work efficiently or meet compliance with confidence.
The platform needed a more cohesive, intuitive experience to support complex financial tasks with clarity.
Challenges
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Document Overload
Managing vast amounts of documents without a centralized system.
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Inefficient Workflows
Many steps still relied on human intervention, creating inconsistencies and bottlenecks.
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Compliance Complexities
Navigating stringent regulatory requirements with outdated tools.β
My approach
To address these challenges, I focused on:
π¨ Developed a cohesive design system to ensure consistency across the platform.β
π§ Redesigned navigation flows to simplify access to key features.β
π Implemented customizable dashboards for real-time insights.β
π Enhanced E-Forms
Streamlined e-form designs for better user interaction.β
Collaboration
I worked closely with developers and a project manager in an agile setup, where communication and fast iterations were key. As the only designer, I contributed across UX flows, interface logic, and visual consistency – always aligning design decisions with business and technical goals.
Unfortunately, I donβt have a team photo – but I do have one with two of my favorite colleagues – Dragana the software developer (bottom left) and Tijana the software tester (top right).
Outcomes
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Redesigned navigation and cleaner interface flows helped users move through the platform with more confidence, reducing cognitive load and onboarding time.
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More intuitive workflows and better UI structure made tasks like document handling and client onboarding noticeably faster and less error-prone.
β
Built-in design logic and clearer user flows supported teams in meeting regulatory requirements more easily, with less manual oversight and fewer missed steps.
Reflections
Designing for the financial sector taught me the importance of balancing functionality with user experience. Through close collaboration and a focus on user needs, we transformed MozaIK into a tool that not only meets business objectives but also provides a seamless experience for its users.β
"You can be proud of work done for us, know it was not easy, ... "
Orlando Sequiera
R&D Manager